Selling your home can be a stressful and complex process, especially when you are temporarily out of state and relying on your real estate agent to manage the security and integrity of your property. A recent case shared by a homeowner highlights significant security lapses that can occur when proper protocols are not followed. This situation has sparked a necessary conversation about the role of real estate agents in protecting their clients’ homes during showings and the importance of adopting modern security practices, such as using electronic lockboxes.
The Scenario: A Breach of Trust
The homeowner’s property was listed for sale, and access was facilitated through a keypad entry system. The code had been shared with their listing agent, who, in turn, provided it to buyer agents for scheduled showings. One day, the homeowner’s security camera notified them of activity at the front door. Upon reviewing the footage, they discovered that the buyer’s agent had given the keypad code directly to their client while they were both at the property, which was a clear breach of security protocol.
The issue was compounded by a lack of communication: the homeowner had not been informed of the showing, and the client’s struggle with the door lock drew unwanted attention to the code. The homeowner felt exposed and vulnerable, as the shared code potentially compromised the security of the property, putting their valuables and sense of safety at risk. This incident raises the question: How should real estate agents responsibly manage access to properties they are showing?
Traditional Lockboxes vs. Modern Electronic Lockboxes
Traditionally, combination lockboxes have been used to store house keys, allowing buyer agents to access properties using a simple code. However, these systems are inherently flawed. The codes can be easily shared, and once compromised, the property remains at risk until the code is changed. This outdated method does not provide adequate protection, especially for high-value properties.
Modern electronic lockboxes, such as the Supra system, offer a superior alternative. These lockboxes use Bluetooth technology and can only be accessed by licensed real estate agents with a secure, app-based system. Each agent is assigned a unique, non-transferable code, ensuring that only authorized individuals gain entry. Furthermore, these lockboxes record detailed logs of who accessed the property and when, offering transparency and accountability. In the event of an issue, the listing agent can track and manage access, and the homeowner can be notified of all showings in real-time.
The Role of Real Estate Agents in Maintaining Security
Real estate agents have a fiduciary duty to act in the best interests of their clients. This includes protecting the physical security of the property. In this case, the buyer’s agent made a grave error by sharing the keypad code with their client, violating the trust and security protocols that homeowners expect from real estate professionals. This breach of trust is not just an ethical concern but could also expose the agent to legal liability if any harm or damage were to occur as a result of their negligence.
Agents should take several steps to ensure the security of the properties they are showing:
- Use Secure Access Methods: Agents should advocate for the use of electronic lockboxes rather than relying on keypad codes or traditional combination lockboxes. These advanced systems provide an added layer of security and peace of mind for homeowners.
- Limit Access and Monitor Showings: Agents must ensure that clients are never left unsupervised inside a home. They should accompany potential buyers throughout the entire showing and lock up securely when leaving. Sharing access codes or leaving doors unlocked is unacceptable and undermines the agent’s responsibility to safeguard the property.
- Regular Communication: Homeowners should be informed of all showings in advance. In cases where the homeowner is out of town, the agent should establish a reliable communication plan and provide updates about any scheduled visits. If a showing is scheduled without adequate notice, the agent should make every effort to notify the homeowner promptly.
Addressing Security Concerns as a Homeowner
If you find yourself in a similar situation, there are several steps you can take to regain control and protect your property:
- Change the Access Code Immediately: If a keypad code has been compromised, it is imperative to change it as soon as possible. Consider upgrading to a more sophisticated system that allows for remote code management, enabling you to create temporary codes for showings and deactivate them afterward.
- Demand Accountability: If your agent fails to prioritize your property’s security, do not hesitate to voice your concerns. Contact the agent’s managing broker and report any breaches of protocol. You can also file a complaint with the local real estate board or licensing authority if necessary.
- Re-Evaluate Your Agent’s Practices: Not all real estate agents are created equal. If your agent is unwilling or unable to use modern security measures, it may be time to find a new one. Professional agents should have no problem adhering to best practices and should welcome the use of tools that protect their clients’ interests.
Learning from Mistakes
The homeowner in this scenario expressed regret for leaving security up to their agent and acknowledged the need to be more proactive in the future. As a homeowner, you have every right to expect that your property will be treated with the utmost care and respect during the selling process. Learning from experiences like this can help you make more informed decisions and take a more active role in safeguarding your home.
One important takeaway is the value of a comprehensive security plan. This includes choosing an agent who uses advanced technology, staying informed about showings, and understanding your rights as a homeowner. The real estate industry is evolving, and agents must adapt to provide the highest level of service and protection to their clients.
Dave’s Final Thoughts…
Selling a home is a significant undertaking, and homeowners deserve to feel confident that their property is in safe hands. The use of outdated security methods, such as sharing keypad codes, poses unnecessary risks that can be easily mitigated with modern technology. Real estate agents must prioritize the security of their clients’ homes and adhere to strict protocols to prevent breaches of trust and potential liability. By embracing electronic lockboxes and maintaining clear communication, agents can ensure a smoother and more secure selling experience for their clients.
David Gooden is a Realtor & the co-founder of The Dane Arthur Agency. He specializes in Eden Prairie Luxury Homes For Sale.